Terms and Conditions

I. Introductory Provisions
1.1. These Terms and Conditions (hereinafter referred to as the "Terms") govern the relationship between the operator of the website (hereinafter referred to as the "Service Provider") and the user (hereinafter referred to as the "User") when using the website services focused on creating custom itineraries.
1.2. The Service Provider is [Company Name], located at [Address], ID No.: [Company ID], registered in the Commercial Register maintained by [Court Name].
1.3. The User agrees to these Terms when using the services of the Service Provider.

II. Subject of the Service
2.1. The Service Provider offers the creation of customized itineraries, which include travel plan suggestions, destination selection, activity recommendations, accommodation, and other services according to the User's requirements.
2.2. The service is provided based on the information provided by the User in the online form or through other communication channels (e.g., email, phone).
2.3. The Service Provider does not handle reservations, payments for accommodation, flight tickets, or other services provided by third parties.

III. Conclusion of the Agreement and Order
3.1. The agreement between the Service Provider and the User is concluded upon confirmation of the order by the User on the website or upon direct agreement (e.g., via email).
3.2. The User agrees to provide truthful and complete information when submitting an order.
3.3. The Service Provider has the right to refuse an order if the provided information is incomplete or incorrect.

IV. Price of the Service and Payment Terms
4.1. The price for creating a custom itinerary is stated on the website or has been agreed upon individually between the Service Provider and the User.
4.2. The User is obliged to pay the price of the service before the start of its execution unless otherwise agreed.
4.3. Payments are accepted via [payment gateway, bank transfer, or other methods].

V. Rights and Obligations of the User
5.1. The User is obliged to provide all necessary information for the creation of the itinerary, including preferences, budget, and dates.
5.2. The User is obliged to inform the Service Provider of any changes that may affect the planned trip.
5.3. The User agrees not to misuse the services of the Service Provider for illegal activities or activities that could harm the Service Provider or third parties.

VI. Rights and Obligations of the Service Provider
6.1. The Service Provider agrees to prepare a custom itinerary according to the User's specifications as quickly as possible, but no later than [agreed number of days] from receiving all necessary information.
6.2. The Service Provider is not responsible for changes, cancellations, or non-performance of services by third parties, such as airlines, hotels, or travel agencies.
6.3. The Service Provider reserves the right to change the service prices or offers without prior notice.

VII. Protection of Personal Data
7.1. The Service Provider is committed to protecting the User's personal data in accordance with applicable personal data protection regulations, including GDPR.
7.2. The User's personal data will only be used for the purpose of providing the service, communication, and internal administration.
7.3. The User consents to the processing of their personal data when using the service.

VIII. Cancellation and Complaints
8.1. The User has the right to cancel the order by [agreed time before execution] without incurring a cancellation fee. After this time, a cancellation fee of [specified amount] will be charged.
8.2. If the User is dissatisfied with the provided service, they may file a complaint about the itinerary within [specified time, e.g., 7 days] from receiving it.
8.3. The Service Provider commits to resolving the complaint as quickly as possible.

IX. Final Provisions
9.1. These Terms are valid and effective from [date].
9.2. Any changes to these Terms will be published on the website, and existing users will be informed.
9.3. The contractual relationship between the Service Provider and the User is governed by the laws of the Czech Republic.
9.4. In the event of any disputes, both parties agree to resolve them amicably; in case of failure, the dispute will be resolved by the competent court.

X. ALTERNATIVE DISPUTE RESOLUTION
10.1. The Supplier is a subject for out-of-court dispute resolution.
10.2. In the event of a dispute arising in connection with the Agreement, a Customer who is a consumer has the right to out-of-court dispute resolution with the Czech Trade Inspection Authority. Detailed information on the conditions of out-of-court dispute resolution can be found at < www.coi.cz >.

XI. FINAL PROVISIONS
11.1. The Agreement, rights, and obligations arising from the Agreement between the Contracting Parties are governed by the laws of the Czech Republic, in particular, Act No. 89/2012 Coll., Civil Code, as amended, including cases where the legal relationships arising from the Agreement involve an international element. The Customer agrees that the contractual relationship is governed by Czech law even if the residence or registered office of the Customer or the owner of the transported goods is outside the territory of the Czech Republic. The invalidity or ineffectiveness of any provision of the Agreement or these terms and conditions shall not affect the validity or effectiveness of other agreements between the Contracting Parties or other provisions as a whole.
11.2. These conditions shall also apply to oral orders that were not documented in writing or cannot be substantiated by any other electronic communication method.
11.3. The Contracting Parties undertake to make their best efforts to resolve any misunderstandings or disputes by mutual agreement. Disputes that cannot be resolved amicably will be resolved by the courts of the Czech Republic, with the local jurisdiction being the one closest to the Supplier's delivery address. The Contracting Parties agree to fulfill all obligations imposed on them by a court decision within the deadlines specified in the decision.
11.4. By sending the order to the Supplier or ordering services, the Customer automatically agrees to these Terms and confirms that they have been given the opportunity to familiarize themselves with the terms, the price, and all rules for providing services, understands them, agrees to them, and fully accepts them.
11.5. The Contracting Parties have agreed to make their best efforts to resolve any disagreements through mutual out-of-court agreement. In such a case, the Supplier will be responsible for properly providing the ordered service. In such a case, all rights and obligations will continue to be governed by these Terms.
11.6. If any provision of these Terms is invalid, ineffective, or unenforceable (or becomes so), the provision that most closely matches the invalid, ineffective, or unenforceable provision in meaning shall apply instead. The invalidity, ineffectiveness, or unenforceability of one provision shall not affect the validity of other provisions. The Agreement (including the Terms) may only be amended or supplemented in writing.
11.7. References to articles mean references to articles of these Terms and Conditions, unless stated otherwise.
11.8. The Agency is entitled to change these Terms and Conditions unilaterally by publishing a new version on the Portal. The changed Terms and Conditions apply to contracts concluded after their publication.
11.9. These Terms and Conditions are valid and effective from February 17, 2025, automatically replacing the previous version of the terms and will also apply for the provision of services to entrepreneurs and legal entities.